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FAQ – Shah Cargo

FAQ

I can’t find what I’m looking for on this website, who should I contact?

If you’re unable to find the information you require, simply call our office and ask for the department that’s most relevant to your enquiry (reefer, breakbulk, transport, etc.). You can find the contact information for your local office on the information panel at the right-hand side of this screen.

I need to change the delivery time of my cargo. Is this possible?

With a reasonable amount of notice, we will always do our best to accommodate this sort of request. Check with our office for the cut-off point for such requests (e.g. 12pm the day prior to the day of delivery).

What are the maximum cargo dimensions that can be loaded on to a flatrack?

There’s really no such thing. The physical size of a piece of out-of-gauge cargo is only one consideration when assessing how to transport it most safely and efficiently.  As such, there aren’t actually any maximum dimensions. Every single load is approached as a bespoke operation, assessed on an individual basis. Contact our office to discuss your requirements.

What is the procedure to get a quote?

You simply need to provide us with your shipment details to get an instant quote either provided by our cargo insurance team on info@shahcargo.com or directly by your Shah Cargo sales representative.

What’s the difference between out-of-gauge and breakbulk cargo?

A If the item or items to be transported are too large to fit inside a standard container, it is deemed to be ‘out of gauge’ (OOG). Such cargo might require an open top container, platform or flatrack.

If, however, the cargo is too big to be loaded onto a single flatrack, it is termed as ‘breakbulk’ or project cargo. Typically we have to load this type of cargo across multiple flatracks on the deck of a vessel.

Why should I buy Cargo Insurance?

Transportation is not risk free and the intervention of major events such as rough weather, fire, pirates and many other occurrences can damage your cargo while in transit with us. Hence, insurance will protect your cargo from these known risks and ensure you the right to get compensated in case of damage without been affected by eventually carrier´s liability exclusion and/or limitation.

Can you guarantee exact delivery date?

We can give you the approximate delivery date. Sometimes customs inspections, weather conditions can cause delays. We cannot guarantee the exact delivery date.

Door-to-door delivery

Door to Door delivery is the most common and convenient way of shipment for the customer. In this case the customer is free of all the arrangement related with the sea freight container shipment. We are in charge of all the process beginning with container loading, delivery to the port, arriving at destination. One of the most important part in the process is storage, consolidation and inland transportation of your cargo, Door to door delivery is most of all convenience and speed of the process. We will provide you with all the export documentation support in every step of the process.

Door-to-Door delivery – it is a complicated and multistage process embracing whole spectrum of tasks like:

  • Delivery to the shipper empty container for cargo loading.
  • Cargo Insurance.
  • All the documentation support needed for the cargo export.
  • Intermodal service – rail and truck.
  • Container receiving in the port and preparing for shipment.
  • Custom clearance at port of destination and container delivery to the final destination.

The range of our service is from small loads to a large industrial equipment. We are confident that having this service will save you a lot of time and money and leave all the “headache” to our team of professionals.

Door-to-port delivery

You cargo, located in the shipper warehouse has to be crate, loaded and prepared for shipment with a sea freight container. At the time of the cargo loading in to the container, you should kindly provide us with all the necessary documents supporting the cargo shipment.

Once the container is loaded we are in charge of the further transportation and delivery of the cargo to the desired destination. Our broad network of intermodal transportation will secure you a piece of mind and quick and safe delivery of your cargo to the port. At the same time we will provide you with the documentation support needed for your cargo. You can track you cargo at all the time of the shipping process. Once your cargo arrive at port we can also provide you with helpful information and referring you to an experienced and professional customs brokers in order to release your cargo.

Port-to-port delivery

This king of service is mostly for customers who have already experience in the container cargo shipments. This service is convenient for companies which have good knowledge of the container shipment and always has someone available ready to work over the shipment, which include finding the proper inland carrier, documentation etc. Yes fairly said you can save some money over the shipment, because you will save on some the services. With Port to Port delivery your company can freely operate with the cargo at any given time. In this service we will load your cargo on the ship, insure (if requested) and prepare the shipping documentation. Once the cargo arrives at the port of destination we will inform you accordingly and refer you to a custom broker.

You can track your cargo during all the time of the shipment, until it reach the port of destination.

Port-to-door delivery

Customers who used this service are usually companies purchasing cargo in the USA from local manufacturers, which have their own logistic network for cargo deliveries from their warehouses to the port of loading. Usually such companies include the shipping to the port in their merchandise invoice. In this way the customer avoids all the headaches with the inland transportation of the cargo.

What other obstacles can the customer encounter using this service. We all know that we humans make mistakes. In our practice often had a cases with wrongly submitted information about cargo dimensions, weight, packing lists, or not submitting information at all. We will advice you in every shipment for all the documents needed and the time should be submitted.

In our mutually agreed partnership, we will timely advice you for all the judicial details related with your shipment and on time delivery. We will clearly determine all the obstacles which could show-up in the time of service.

For the proper quote of your request we will need the following information: cargo volume, weight, port of loading.

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